The SSL Error Code 5 in Yahoo usually indicates a problem with the SSL certificate or the encryption protocol used by your web browser. SSL (Secure Sockets Layer) is a protocol that is used to establish a secure and encrypted connection between your web browser and the Yahoo server.
SSL certificates are used to authenticate the server and to ensure that the data exchanged between the server and your web browser is encrypted and secure.
If you run into a Yahoo! Mail secure connection failed error, and you won’t be able to send or receive emails from your account, follow the steps below to resolve the Yahoo SSL Error Code 5.
Troubleshooting Tips to Fix Yahoo SSL Error Code 5
The SSL error code 5 is temporary and can be fixed using this easy troubleshooting guide.
#Troubleshooting 1 – Log Out of Your Yahoo Mail Accounts from All Devices
Staying logged in on multiple devices make way for the Yahoo SSL Error Code 5. So, one of the easiest and quickest ways to resolve the issue is to log out of your account from all devices.
To sign out of all devices manually is a challenging task. So, we have some easy steps below to sign out of all accounts at once.
- Log into your Yahoo Mail account.
- Access your profile picture at the top-right of the page.
- Click it will bring you a drop-down menu.
- Click Sign Out > Sign out all accounts.
Does it work for you? If not, try the next troubleshooting method below.
#Troubleshooting 2 – Delete Cache Files and Cookies from Your Browser
The above steps usually work and let people access their respective accounts. However, if they don’t work for you, consider deleting your browser’s cookies and cache files. Here’s a step-by-step guide to deleting or clearing cookies and caches in Chrome.
- Launch Chrome on your computer.
- Click the three-dot More option.
- Select History and click “Clear browsing data.”
- Follow the prompts and delete them.
#Troubleshooting 3 – Upgrade Your Browser to the Latest Version
Ensure your web browser is up to date with the latest version. Newer versions of web browsers often have better SSL support and may resolve the SSL Error Code 5 in Yahoo. If you use Chrome, you can update it using these steps:
- Launch Google Chrome on your computer and click the three-dot More option (at the top-right).
- Click the Help option.
- Select About Google Chrome > Update Google Chrome.
- Click the Relaunch option to update your browser.
#Troubleshooting 4 – Restart the Browser
Restarting or rebooting your web browser usually fixes all temp issues and gives you a smooth experience. For example, to restart your Chrome browser, you only need to type chrome://restart in the address bar, and press Enter to begin the procedure. The restart process will begin immediately. However, it will take a few moments before Chrome restores the tabs.
Related Blog:- How to Fix Yahoo Temporary Errors
Other Troubleshooting Tips to Fix Yahoo SSL Error Code 5
- Check your computer’s clock: Ensure that the clock on your computer is set to the correct date and time. If the date and time on your computer are incorrect, it can cause SSL errors.
- Disable browser extensions or add-ons: Sometimes, browser extensions or add-ons can interfere with SSL connections and cause errors. Try disabling extensions or add-ons and see if Yahoo’s SSL Error Code 5 disappears.
- Contact Yahoo support: If none of the above steps resolve the SSL Error Code 5 in Yahoo, you may need to contact Yahoo support for further assistance. They can help you determine the issue or provide more information about the cause of the error.